Contact
Please drop an email to lakshay.m@trynarada.com.
FAQs
Name is not visible on one of my PANs. What's wrong?
Nothing's wrong. The name will appear automatically once you check an allotment with status Allotted or Not Allotted with that PAN.
Incorrect name is visible on one of my PANs. Why? How can I correct it?
If you're applying using net banking, it may be due to Demat/Bank mismatch. In this case, the name is taken from your Demat account while the PAN is taken from your bank account.
If you're applying using third party apps like Narada, it may be due to Demat/PAN mismatch. In this case, the name is taken from your Demat account while the PAN is what you linked that Demat to on these apps.
To correct it, you'll need to send an email mentioning your PAN and the correct name on the email address mentioned above. Also, you may want to correct one of these mappings (whichever applies in your case) for it to not happen again. It is also one of the reasons for no allotment.
I've approved the UPI mandate but my application is still showing as pending. What can I do?
Don't worry. Narada only reflects the status at the exchange's end, and the exchange receives the status from the sponsor bank. Sometimes, there are communication delays between the sponsor bank and the exchange due to which the status doesn't get updated immediately.
As seen in similar cases before, the application is considered successful if the UPI mandate was accepted successfully, even if Narada keeps showing it as pending. The status may also get updated later on, usually a few hours after the IPO closes.